Quality standard passed again!

We are very pleased to announce that Nottingham Women’s Centre passed the Matrix quality standard for advice, information and guidance services. The Matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. It is carried out every three years and is reviewed annually to ensure we are meeting all targets.

The assessor interviewed several service users and organisations that we work in partnership with. The feedback received was extremely positive. Here are some of the comments the assessor noted:

“They let me go at my own pace and that helped me to grow as a person.” (Client)

“The small groups are a good way for you to ease yourself into things.” (Client)

“I would have given up if I hadn’t had the help from here. It feels like somebody is holding
you so you feel safer.” (Client)

“You are heard and seen here. You are accepted for who you are.” (Client)

“The staff have all the information you need at their fingertips.” (Client)

“Nottingham Women’s Centre has a genuine desire to work with marginalised groups.” (Partner)

“Our work with the Centre is complementary and they are able to help when people do want to re-integrate into society. They can access friendships, solidarity and a safe environment. The work of the Centre is vast and they have a diverse client group so nobody feels judged.” (Partner)

“We respect each other’s aims and objectives. The door is always open and the staff are flexible and responsive.” (Partner)

This feedback is valuable to how we build our delivery and we will continue to work hard to ensure we meet the needs of both our clients and partners. A big thank you to everyone who took part.

Meet the Team – Mustafa

Hello, my name is Mustafa and I started working at NWC in November 2016, as an Employment Advisor – some might say navigator! When I first saw the job advert for this post, I knew this job was for me. I really believe in first, addressing the issues and needs of women, motivating and building their confidence to empower them rather than harassing and pressurising them into work, whilst they suffer from underlying problems and vulnerability.

This post is part of the Building Better Opportunities Project – Opportunity and Change. My role involves supporting unemployed women (who also have other multiple and complex needs), by working on an individual action plan tailored to their needs. Examples of support would include, motivation and confidence building, listening and understanding, referring to suitable agencies, find courses /training that would benefit them, labour market information, CV, cover letter and job applications – Interview skills and preparation, skills identification, financial support with travel / interview clothes – volunteering placements and any other support that they may require.

I would like to also take this opportunity to thank everybody for making me feel so welcome!