We are very pleased to announce that Nottingham Women’s Centre passed the Matrix quality standard for advice, information and guidance services. The Matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. It is carried out every three years and is reviewed annually to ensure we are meeting all targets.
The assessor interviewed several service users and organisations that we work in partnership with. The feedback received was extremely positive. Here are some of the comments the assessor noted:
“They let me go at my own pace and that helped me to grow as a person.” (Client)
“The small groups are a good way for you to ease yourself into things.” (Client)
“I would have given up if I hadn’t had the help from here. It feels like somebody is holding
you so you feel safer.” (Client)
“You are heard and seen here. You are accepted for who you are.” (Client)
“The staff have all the information you need at their fingertips.” (Client)
“Nottingham Women’s Centre has a genuine desire to work with marginalised groups.” (Partner)
“Our work with the Centre is complementary and they are able to help when people do want to re-integrate into society. They can access friendships, solidarity and a safe environment. The work of the Centre is vast and they have a diverse client group so nobody feels judged.” (Partner)
“We respect each other’s aims and objectives. The door is always open and the staff are flexible and responsive.” (Partner)
This feedback is valuable to how we build our delivery and we will continue to work hard to ensure we meet the needs of both our clients and partners. A big thank you to everyone who took part.